Job Description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

As a Retail Store Manager at Optimum, you'll be responsible for overseeing all daily operations of a high-volume retail store. You'll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services.
This is a role for a strategic, hands-on leader who is passionate about team development, retail excellence, and advancing business results. You'll work closely with Marketing, use data to drive continuous improvement, and stay ahead of technology trends. If you're looking to grow into a leadership role with a strong salary and benefits that support your lifestyle-this is the opportunity for you.

Responsibilities

Store Leadership & Operations

• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight. Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.

Sales & Customer Experience

• Drive store sales by promoting Optimum's connectivity solutions. Deliver outstanding service by helping customers choose the best mobile and internet packages. Analyze store performance metrics to identify trends and improvement areas.

Team Management & Development

• Recruit, train, coach, and develop a high-performing team. Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals. Conduct regular performance reviews and support continuous learning.

Collaboration & Strategy

• Work cross-functionally with the marketing team to implement local campaigns and promotions. Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.

Technology & Product Knowledge

• Stay up to date with new product launches, service upgrades, and technology trends. Educate and equip your team to confidently assist customers and maximize product adoption.

Qualifications

Experience

• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment
• Prior experience leading a team and driving sales performance

Skills

• Excellent communication, leadership, and coaching skills
• Strong analytical, problem-solving, and planning abilities
• Knowledge of mobile and internet connectivity services
• Proficiency with Microsoft Office (Excel and Word)
• Familiarity with wireless terminology and industry trends preferred

Additional Requirements

• Willingness to travel to multiple locations
• Flexibility to work weekends, holidays, and varying shifts
• Bilingual (Spanish) highly preferred

Education

• High school diploma required
• Associate degree in Business or related field preferred

Benefits

• Top-notch benefits : Medical, Dental & Vision Insurance from day one.
• Stay connected: Discounted TV/Internet/Phone Employee product benefits.[1]
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Time to relax: Enjoy paid vacation and sick pay.
• Incentives galore : Dive into our Sales Incentive and Bonus programs for additional earning opportunities
• Secure your future : Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.

[1] Subject to eligibility requirements and Company plan terms, including location of residence in Optimum footprint.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

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