Job Description

• # DescriptionThe **Retail Banking Manager** is responsible for overseeing and providing leadership and supervision to the Retail Banking Department and other related Bank activities/projects. They always present a positive image of the bank, ensuring a high standard of customer service and satisfaction that exceeds customer expectations. They maintain accountability for reaching annual sales goals and overall profitability, while ensuring compliance with all Operations related issues.**ESSENTIAL FUNCTIONS*** Manages a team of employee(s) including hiring, training, and employee development and performance management.* Responsible for submission of the Retail Banking Department budget for approval and the annual performance of the Retail Banking Department compared to budget.* Responsible for overall production and profitability of the Retail Banking Department.* Manage Merchant Services, Business Cash Management, Internet Banking, and Remote Deposit Capture.* Cross- sell Remote Deposit Capture (RDC) to business customers; sees that machines are installed properly and ensure customer satisfaction and proficiency with product and at processing remote deposits.* Manage Bank CDARS and ICS Accounts; negotiate interest rates for CDARS accounts that will profit the bank as well as satisfy the customers.* Complete special projects by deadlines; assigns and supervises special projects as needed.* Complete employee evaluations for Operations Department in a timely manner.* Identify training and developmental needs; encourage employees to grow and take on greater responsibilities.* Control expenses through effective scheduling, identifying staffing needs, monitoring overtime, and maintaining high productivity within the team.* Maintain sales culture by setting an example with personal involvement and encouraging cross selling as an extension of good customer service.* Complete necessary File Maintenance for customer requests to change beneficiaries, add Power of Attorney, Name Changes, Account Type Changes, etc.* Correct, review and approve timecards of direct reports on a regular basis to ensure that they are correct and complete prior to payroll processing.* Responsible for coaching and mentoring team members to further their job knowledge and improve customer care skills.* Update Business Continuity Plan (BCP) immediately as changes occur.# **ADDITIONAL RESPONSIBILITIES*** Back up all Retail positions within the bank* Assists customers with internet banking, mobile banking, online account opening, phone call assistance and email inquiries.## Qualifications**PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS** This work is sedentary and requires the following physical activities:* Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.* Frequent lifting (up to 10 pounds of paper supplies or minor office equipment).**NOTE**: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.# **ENVIRONMENT AND INTERACTION**Normal office environment.* **Reports To:** Vice President/Regional Retail Banking Officer**PROFICIENCIES*** Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.* Basic word processing and computer database skills.* Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned.* Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.* Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.* Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.* Ability to work accurately with close attention to detail.* Ability to maintain confidentiality of sensitive information.* Must be self-motivated, assertive, and perform well in a team environment.* Must be organized and able to multi-task.* Interviewing and Hiring: asks questions in a way that enhances the clarity, quality and reliability of information, able to make sound judgment in hiring selections.* Relationship Building & Teamwork: builds constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect, diplomatically handles challenge or tense interpersonal situations* Empowering Others: ability to convey confidence in employees’ abilities to be successful, especially with new and challenging tasks; can allow employees freedom to decide how they will accomplish their goals and resolve issues* Developing Others & Coaching: willingness to delegate responsibility, work with others and coach to develop the capabilities of employees, enables employees to grow and succeed through feedback, instruction and encouragement.# **EDUCATION AND EXPERIENCE*** College degree or equivalent work experience.* At least 3 years in a Leadership role.* At least 5 years of Retail Banking experience.
• J-18808-Ljbffr CCB Insurance Agency, LLC.

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