Job Description
The Quality Manager is responsible for leading site-level quality operations, ensuring compliance with the Quality Management System (QMS), and driving measurable improvements in product, process, and customer quality. This role partners closely with Engineering, Operations, and other functions to support product launches, ECNs, incoming inspection processes, and qualification testing. The Quality Manager is accountable for ensuring compliance with ISO 9001 and AS9100, reducing defects, and advancing the site's quality maturity model while building a strong culture of prevention, accountability, and continuous improvement.
What You'll Do Quality Leadership & Improvement
- Implement and maintain the Quality Management System (QMS) in compliance with ISO 9001 and AS9100 requirements.
- Drive defect reduction initiatives using Lean Six Sigma methodologies, targeting Customer DPPM ? 500.
- Lead RCCM (Root Cause/Corrective Measure) processes, ensuring >90% on-time closure of actions.
- Ensure robust First Article Inspections (FAIs) and reporting are completed in accordance with customer and industry standards.
- Oversee supplier quality processes, including containment, corrective actions, and feedback loops.
- Manage qualification testing and ensure test protocols, methods, and results are documented in line with industry standards and customer requirements.
- Conduct and oversee internal audits, process audits, and layered audits with 100% plan adherence.
Systems & Process Ownership
- Develop, implement, and oversee quality management systems to drive compliance, efficiency, and continuous improvement.
- Develop and maintain site-level quality procedures, manuals, and control plans.
- Ensure effective incoming inspection processes are established and executed to detect and prevent nonconforming materials.
- Oversee robust change management and ECN processes, ensuring smooth implementation and cross-functional communication.
- Monitor and analyze site quality KPIs (PPM, scrap, complaints, FAI success rate, audit findings) and provide data-driven recommendations.
- Partner with leadership to reduce warranty claims and customer credits through prevention-driven improvements.
- Advance site progress in the Quality Maturity Model (Foundational ? Basic ? Advanced).
Customer & Stakeholder Engagement
- Act as a primary point of contact for customer quality concerns, ensuring prompt resolution and proactive communication.
- Collaborate with Engineering, Operations, and other functions to align quality in product launches, ECNs, FAIs, and qualification testing.
- Share lessons learned and best practices across sites and functions to ensure standardization.
Talent Development & Culture
- Lead and coach Quality Technicians/Engineers in RCCM, SPC, MSA, auditing, and FAI execution.
- Develop cross-functional training programs for associates on quality methods, including incoming inspection processes, FAI standards, and qualification testing.
- Foster a culture of accountability, prevention, and continuous improvement.
- Recognize and celebrate contributions to quality excellence.
What You'll Bring - Bachelor's degree in Engineering, Manufacturing, or Quality Management (or equivalent experience).
- 8-10 years of industrial experience, preferably in electronics or precision manufacturing.
- 5+ years in a leadership role managing quality functions.
- Experience with ISO 9001 and AS9100 required.
- Demonstrated knowledge of FAIs, incoming inspection systems, and qualification testing aligned with industry standards (e.g., IPC, MIL, customer-specific standards).
- Strong background in QMS, RCCM, SPC, FMEA, and control plans.
- Lean Six Sigma certification (Green Belt or higher preferred).
What We Value - Strong analytical mindset; ability to use data to uncover root causes and recommend solutions.
- Skilled in quality reporting and data visualization (Excel, PowerBI a plus).
- Process-oriented with strong organizational and project management skills.
- Effective communicator with ability to influence across functions and at multiple levels.
- Self-motivated with a focus on accountability, results, and continuous improvement.
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