Job Description

Job Description

Job Description

Description:

• Supervise and lead HVAC Service Technicians and Installation Crew
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Communicate and monitor goals
• Manage workload and schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field; Facilitate weekly meetings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards; Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget; Achieve budgeted gross margin; Meet or exceed all company goals
• Maximize lead opportunities, retain, and grow Maintenance Membership clients; Manage inventory, equipment, and service fleet; Review, approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties as assigned

• At least 5 years in a leadership experience
• Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint
• Valid driver’s license
• Ability to work well in a team environment
• Strong written and verbal communication skills
• Ability to establish priories and get results
• Ability to multi-task in fast-paced work environment

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