Customer Success Manager - Patlytics, Inc. | Remote Job at Jobleads-US, San Francisco, CA

QmxSOFFZdkEzcW5sRlVHUjA5cEhaUXN1cXc9PQ==
  • Jobleads-US
  • San Francisco, CA

Job Description

Customer Success Manager – Patlytics, Inc. | Remote

Overview

Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform , transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow—from invention disclosure through litigation—with unprecedented accuracy and speed.

Backed by Google’s Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months , Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner.

This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence.

Key Details

  • Job Title : Customer Success Manager
  • Employer : Patlytics, Inc.
  • Location : Remote (San Francisco Bay Area, CA; global teams)
  • Salary : Competitive
  • Hours : Full-Time
  • Contract Type : Permanent

Role Overview

As a Customer Success Manager, you’ll own the post-sale customer lifecycle , ensuring clients achieve maximum value from the Patlytics platform. You’ll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You’ll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs.

Key Responsibilities

  • Lead onboarding and training for new customers
  • Develop success plans and monitor customer health metrics
  • Drive adoption, retention, and expansion across accounts
  • Serve as a trusted advisor to help customers achieve business objectives
  • Collaborate with Product and Engineering teams to relay feedback and influence roadmap
  • Identify upsell and cross-sell opportunities with Sales
  • Manage renewals and mitigate churn risk through proactive engagement

Eligibility Requirements

  • Essential :
    • 3+ years in Customer Success or Account Management in SaaS
    • Strong communication and relationship-building skills
    • Ability to manage multiple accounts and prioritize effectively
    • Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms
    • Analytical mindset with ability to interpret usage data and drive insights
  • Bonus :
    • Experience in a high-growth startup environment
    • Knowledge of analytics or data-driven SaaS products

Why Join Patlytics?

  • Be part of a high-growth AI-native SaaS company backed by leading investors
  • Work with Fortune 500 clients and top law firms
  • Shape the future of AI-powered IP intelligence
  • Join a global, diverse team where every voice contributes to innovation
  • Competitive compensation and growth opportunities

How to Apply

Click here to Apply. Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention.

#J-18808-Ljbffr Jobleads-US

Job Tags

Permanent employment, Full time, Contract work

Similar Jobs

GreenTech Homes

Interior Design Assistant Job at GreenTech Homes

 ...community builder. Our neighborhoods are designed to foster friendships, create shared...  ...charm of Chattanooga. Were hiring a Interior Design Assistant whos excited to roll up...  ...and spreadsheets for client meetings and internal use Import and verify selections from... 

TFECTA - Digital Innovations

Wordpress Developer Job at TFECTA - Digital Innovations

 ...Job Title: WordPress Developer Position Overview: We are looking for a part-time(20hrs/week) skilled WordPress Developer who can create visually stunning, responsive, and functional websites using WordPress and Elementor, while implementing best practices in... 

Carlsbad Tech

Remote Live Chat Agent Work From Home at Game Day USA Naperville, IL Job at Carlsbad Tech

 ...seeking a friendly, detailoriented Remote Live Chat Agent to provide realtime customer...  ...customer experienceall from the comfort of your home.This role is ideal for someone who...  ...Reliable highspeed internet and a quiet work environment.Ability to multitask and manage... 

Insideout Health & Wellness PL

Licensed Acupuncturist Job at Insideout Health & Wellness PL

 ...an Acupuncturist, you will see several patients each day, listen to their health concerns and needs, and administer appropriate acupuncture treatments based on their needs and life. You will also be responsible for maintaining a sterile work environment, upholding all... 

nt4kids.org

Pediatric Occupational Therapist Job at nt4kids.org

 ...where your voice matters and your work changes lives. We are seeking a dedicated and experienced Occupational Therapist (OT) who specializes in working with the pediatric population.Neurotherapeutic Pediatric Therapies is looking for a fulltime or parttime Occupational...