Job Description

Customer Success Manager

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we'll accomplish together.

The Customer Success Manager is responsible for managing a specific block of SME clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs (EAP). This role may be based from a remote/home office in Australia and/or office environment.

What you'll do:

• Grow your client portfolio Meet and exceed revenue targets by identifying opportunities within your existing book of business
• Be the go-to expert Provide consultative support, respond to inquiries, and resolve issues by liaising with internal teams
• Deliver impact Execute client programs, conduct orientations (phone/webinar), and follow up on trauma and wellbeing initiatives
• Keep things on track Manage contract renewals, prepare annual planning meetings, and maintain accurate CRM records
• Ensure quality Oversee program governance, review internal reporting, issue client reports, and coordinate Quality Assurance Reviews

What you bring:

• Higher education in Business (or related field), or equivalent experience
• 3+ years in sales, account management, or client success
• Background in HR, employee wellbeing, wellness programs, or EAP (preferred)
• Proven ability to manage a book of business independently and hit revenue targets
• Strong relationship-building skillsinternally and externally
• Solutions-oriented mindset with excellent problem-solving abilities
• Self-directed, organised, and comfortable juggling multiple priorities in a fast-paced environment
• Willingness to travel to meet clients as needed

For you:

• Flexibility first Work from home, the office, or a mixwhatever suits your lifestyle
• Purpose-driven work Make a real difference in employee mental health and wellbeing
• Variety Partner with diverse industries and deliver best-in-class solutions
• Growth Engaging work with real career development opportunities
• Reward Competitive salary and employee benefits

A bit about us:

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Being part of the team at TELUS Health is more than a job; it's a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way.

A place to experience more:

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care:

Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters:

Make a difference in the lives of our clients and their employees every day by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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