Job Description

Bank Branch Manager

Availa Bank believes our people make a difference, and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success.

The Branch Manager oversees all the functions and duties of the retail team in an assigned branch or region. Two key areas of responsibility for this position are employee coaching, business acquisition, and relationship growth.

This position is responsible for consumer lending activities, along with attracting and retaining treasury management and deposit relationships. The Branch Manager is also responsible for establishing outbound sales goals for retail staff, hiring, and staff development.

In addition, the Branch Manager works in conjunction with the Market President, Branch Operations Officer, and Director of Retail Banking to complete other duties, including general branch operations and facilities maintenance, retail management, and leadership and growth activities.

Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

Bank Branch Manager Essential Duties and Accountabilities:

1. Accountable and responsible for maintaining retail staffing across all assigned branches
2. Attract business and consumer relationships through internal and external sales and customer service strategies.
3. Expand existing business and consumer relationships through sales and customer service strategies.
4. Direct training for staff, including policy/procedure, sales, and customer service
5. Supervise and provide work direction to assigned staff
6. Responsible for assigning work duties and examining work for quality, efficiency, and conformance to policies and procedures as needed.
7. Perform the functions of all retail staff positions as needed to ensure quality service to all customers is achieved
8. Assist with complex customer issues
9. Serve as a point of contact and manage relationships for large commercial customers
10. Perform consumer lending duties
11. Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and mechanics of the drive-up equipment (as applicable in each location). This position will also be responsible for installation and troubleshooting of Cash Management machines.
12. Assess and manage facility needs on a regular basis

Bank Branch Manager Role Qualifications:

Education:

• High school diploma or equivalent required

Experience:

• One to three years' banking experience preferred
• Prior experience managing a department and/or groups of people required

Other Skills and Abilities:

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Basic Microsoft Word and Excel skills
• Working knowledge of operational policies and procedures
• Exceptional oral, written, and interpersonal communication skills with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understanding procedures, and writing reports and correspondence
• Strong math skills; add, subtract, multiply, and divide in all units of measure
• Resolve complex problems involving multiple facets and variables in non-standardized situations
• Maintain working knowledge and understanding of business support functions and their contribution to organizational success, including human resources, information technology, accounting, finance, and operations support

Supervisory Responsibilities:

This position is responsible for supervising staff in accordance with the bank's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.

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