Job Description
Position Overview The Accessorial Billing Coordinator is responsible for ensuring the accurate, timely, and complete processing of all externally billable accessorial charges across truckload (TL) and less-than-truckload (LTL) shipments. This role plays a critical part in capturing incremental revenue, validating exceptions, and safeguarding financial accuracy as part of Enru's Carrier Services organization.
Key Responsibilities - Process externally billable TL and LTL accessorial orders , ensuring accuracy and billing compliance.
- Investigate undetermined or unclear accessorial charges to validate billing eligibility and determine root cause.
- Cross-coordinate with Operations, Pricing, Billing, and Account Management teams to validate exceptions and reconcile discrepancies.
- Report weekly accessorial billing performance , including total accessorials incurred vs. total successfully billed.
- Maintain accurate accounting of ancillary charges related to inbound/outbound OS&D (overage, shortage, damage).
- Ensure proper documentation collection (PODs, detention forms, lumper receipts, driver notes, OS&D images).
- Validate customer-specific billing rules , requirements, and SLAs for accessorial approval.
- Monitor aging accessorials to reduce write-offs and revenue leakage.
- Work within TMS, billing systems, and customer portals to submit, track, and resolve accessorial requests.
- Communicate with carriers and warehouses regarding discrepancies, supporting documentation, and charge justification.
- Support process improvements that reduce accessorial exceptions or automate recurring workflows.
- Assist leadership with month-end financial reporting related to accessorial revenue capture.
- Maintain organized records of accessorial approvals, disputes, escalations, and audit trails.
Required Skills & Qualifications - Proficiency in Excel , including VLOOKUP/XLOOKUP, pivot tables, basic formulas, and data cleanup.
- Strong analytical and critical-thinking skills; ability to interpret documentation and identify billing eligibility.
- High attention to detail with strong accuracy in numerical and billing-related work.
- Ability to communicate clearly and professionally across multiple business functions.
- Strong organizational skills and ability to manage competing priorities.
- Familiarity with TL/LTL operations, OS&D processes, and common accessorial types (detention, lumper, redelivery, storage, layover, etc.).
- Experience working within a TMS or billing system preferred.
- Problem-solving mindset with the ability to identify root-cause issues and recommend solutions.
Preferred Experience - 1-3 years in billing, transportation, logistics, or supply chain operations.
- Knowledge of freight audit processes or carrier invoicing.
- Experience in a high-volume, deadline-driven billing or finance environment.
Success Metrics - Weekly billing accuracy rate
- Percentage of accessorial revenue successfully captured
- Reduction of aging/unbilled accessorials
- Timeliness of closing exceptions and disputes
- Contribution to process improvements and revenue protection initiatives
IL Comp Info: $44,000 - $52,000 Benefits: Enru offers a package of wellness and financial benefits including medical, vision, dental, paid time off, and a competitive 401(k) match. With a deep culture of reward and recognition, we want our employees to grow, develop and be part of our journey
ESG Statement: We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
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- Contribution to process improvements and revenue protection initiatives
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